IGNNA by Midnight Sun – Absolute Disaster. Dishonest Staff & Spineless Management
On 7th January, we visited IGNNA by Midnight Sun as a family of four for dinner. Food itself was nothing special, but what followed was unbelievable.
After finishing dinner, we came down to see police, hotel staff, the chef, and the valet guy standing near our car. That’s when we realised our car had been met with an accident. Upon confrontation, it was clearly confirmed that the valet driver damaged our car.
Instead of owning up properly, the hotel management and police requested me to use my insurance to reduce liability on the valet driver. Against my better judgement, I agreed—purely to help the situation. In return, the hotel staff signed a written assurance that they would pay all non-insurance-approved damages not covered by insurance at the Maruti workshop, the next day.
Fast forward: when I met the Managing Director on the 2nd Jan 26, Thiru, he asked for proof of the signed document. I showed him clear proof signed by his own staff. And then—classic behaviour—he backed out, saying they are “not obligated” to pay and would only pay ₹17,000 for insurance. That’s it.
If this is how the MD behaves, don’t expect anything better from the staff. Zero accountability. Zero ethics.
To top it off:
Yesterday, Thiru himself admitted the valet driver was drunk
On the day of the accident, the staff manager claimed the driver was NOT drunk
So which is it?
Blatant lies. Shameless contradictions. Peak audacity.
I am attaching photos of my damaged car, the signed paper, and screenshots of all conversations in this review. Everything is documented.
Advice to future customers:
Food isn’t great anyway—but if you value your car and your peace of mind, stay away. There are far safer and more honest places to dine.
This place takes zero responsibility, protects its mistakes, and the management conveniently walks away when it’s time to pay up.